SHIPPING & RETURNS.

Every order ships from our shop in Rexburg, Idaho. Stock profiles are pulled, packed, and handed to the carrier within 2–3 business days. Custom runs ship on the lead time quoted with your order.

Freight is ground service (UPS or FedEx), quoted live at checkout from the actual packed weight of your order — what you see is what the carrier charges us. Transit is typically 1–5 business days depending on distance from Idaho.

Track ships in heavy-wall cartons of up to 96 sticks each. Samples ship in a rigid sleeve. Larger orders may arrive as multiple cartons on the same tracking day.

Local pickup is free. Choose WILL-CALL at checkout and collect your order at the shop in Rexburg — we'll call when it's ready.

Inspect your cartons when they arrive. If track shows up bent, gouged, or short-counted, send photos and your order number within 5 business days of delivery — by phone at (208) 821-0840 or through the contact page.

We'll make it right: replacement sticks on the next shipment or a refund for the affected pieces — your call. We handle the carrier claim; you don't have to fight UPS.

Track is pulled, cut, and packed to your order — all sales are final. We don't accept returns or exchanges on track, custom runs, or samples.

The exception is on us: anything that arrives damaged, defective, or different from what you ordered is covered under section 02 — we replace it or refund it.

Not sure about a color or profile? Order the $15 sample first and put real track in your hands before committing to a full run.

Direct line to the floor: (208) 821-0840 — or send the spec through the contact page. We respond within one business day.